I have been writing about TDC's customer service lately and being critical isn't worth anything if you don't look at your own organisation too.

Thats' why i wrote about the XBOX 360 repair the other day. That service was OK, but today i saw that Tom Raftery in Ireland is having a bad experience with Windows OneCare and the support there.

Believe me!!! I get so frustrated when i see that Microsoft as an organisation fails to inform and communicate with customers in a proper manner. 

We should be able to do so much better than this!!

There probably are many reasons why things take longer than expected, but the least support could have done was to follow up on Tom in a timely fashion as promised and explain why things take longer than first anticipated! In my opinion there is no excuse for not doing that... :-(((

/Bo